Being in a business like freelance designing would let you meet clients of various traits. It would really be natural since people possess different characteristics. While you are happy working with some people, you will also try to get out working with others. There are really some client habits that are challenging for designers which one needs to face. So, if you feel like leaving a project, there could be a problem with the project or the client. But you might ask, how do I leave? How can I get rid of a problem client?
It isn't an easy situation but it would even be worse if you will keep on transacting with them. It could already affect you and even the other projects you have with good clients. You really do not need to stay in a project. You can always leave when needed. So, if you are having a hard time, here are some tips on how you can prepare for that.
1. Check yourself.
Look at how you are acting when you are having a bad client. Are you grumpy most of the time? Do you still think of the project and the client even if your work time is already over? Do you still talk about it to your friends or to your better half? Are you still troubled about it even if you are just watching television? If so, it has already affected you so much and it is causing you much stress. It is time for you to end all these worries by getting rid of the client.
2. Be calm and relaxed.
When caught in a situation with a bad client, you need to stay calm. Even if you are already planning to get rid of him, you still need to stay as calm as possible in order to do away with trouble. You have to still be in control of your emotions and of yourself so that you can handle the situation well. Staying calm and relaxed can also help you think well.
3. Think before you act.
It is always important to think things over before finally doing something. Try to look into the entire situation. Check if you can still do something to resolve it. But if you really want to get rid of a client already, then, think of how you will approach him. Make sure that your actions will not harm your business. You have to remain respectful.
4. Compose yourself before you speak.
There is always an advantage in composing yourself first before talking. You will be able to stay calm and you can even do away with trouble. Being composed can let you speak the right words without hurting your client and without hurting your business. This way, you will still appear good to them and to others.
5. Review the contract first.
Before you take some actions, review the contract. Check on what points your clients did not follow. You also have to see to it that you have followed the contract well and that you have accomplished what you could accomplish at a certain period of time. This way, you will know which parts you could speak of when you are already talking to your client.
6. Find the right time.
It is also important that you find the right time to tell your client that you are no longer working with him. Determine if the moment is right to tell him. If you think it is, then let him know. Try to look into the situation if it is right and if your conversation can help you lead to the point that you are trying to express. Look at the mood of your client, too. For sure, he will feel bad or get mad after hearing what you are about to say. That is why, it is important to look for the right mood and timing to avoid trouble.
7. Check on your accomplishment.
It is also advisable that you check on how much you have done first before you finally meet the client. This way, you know what to tell them when they ask you what you have done. Also, this can help you determine how much you will charge them. You should be able to get payment of the work you have already done.
8. Explain your side.
Share your side to the clients. Let them know why the project is hard for you or what makes the project hard for you. Explain to them some items from the contract that was not followed. Let them know what you have done and what were their lapses. This way, you are making things clear to them. At least, they won’t keep on wondering why you quitted. This can also help them change when they work with other designers.
9. Allow them to explain their side.
After you tell them what you do not like about the transaction, do not just walk away. Let them explain their side, too. This way, you are being fair to them since you gave them the chance to speak. This is important so you will also know the reasons behind their actions. Who knows, it might still be resolved.
10. Settle what needs to be settled.
When you have finally let the client know that it is over, then you both need to settle things. Hand over the files of the project and check on how much they will be paying you. See to it that all is fair for both parties. Close everything before the client leaves so that you will no longer have any liabilities to them. Talk well with the client and do not be rude. Everything should end up well.
It's Your Turn Now
Telling a client that you can no longer handle their project is hard. But with the right preparation, it might be a lot easier for you to do that. The above mentioned things can help you prepare in getting rid of a bad client. Saying no is not that hard at all. You may want to read our tips on Ten Assertive Tips to Say No to Clients so you can be guided. Were you able to experience this? Can you share with us what you did before finally confronting them?